Making Experiences More Human
EXPERIENCE & PRODUCT STRATEGY
I champion the belief that great products start with understanding real people. As a strategist, I'm passionate about getting to the heart of what makes people tick – their everyday struggles, their small victories, and the moments that matter to them. By weaving together customer experience and innovation, I help create solutions that feel less like products and more like natural extensions of how people live and work. My goal is simple: build things that make life better, one experience at a time.
ABOUT ME
A Passion for Human-Centered Design
My journey into healthcare began when a close friend's snowmobile accident showed me the profound impact of whole person care. While my pre-med aspirations eventually led me to marketing, I discovered my true calling in understanding and connecting with people.
Making a Positive Difference
As a seasoned customer experience (CX) and service design strategist, I help organizations transform consumer insights into strategic innovation that drives business growth.
My expertise lies in designing and delivering human-centered experiences that create measurable value for customers and employees.
My passion is to make a positive difference in people's lives through designing experiences that are meaningful, engaging, and empowering.
Location: Greater Orlando
Education: Master of Business Administration, Bachelor of Business Administration
MY JOURNEY
Professional Experience
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Leading the discovery, assessment, and development of solutions that transform patient care through human-centered approaches.
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Provided strategic insights through journey mapping, service blueprinting and other service design tools with a customer-first mindset.
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Designed experiences that support meaningful patient and team member experiences, analyzing millions of patient comments to uncover actionable insights.
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Supported the deployment of unified service standards and cultural training program nationwide for 60,000 team members.
my approach to work.
I live for tackling the tough problems - the ones that make most people's heads spin. My secret? I start by looking at everything - and I mean everything - that could possibly matter. It's like creating a mental map of all the different paths we could take. Once I have that bigger picture, I zero in on what really matters and go all in, following interesting side roads when my gut tells me they'll lead somewhere useful. But what really makes this work is how I build trust with my teams. We take our work seriously - very seriously - but we also know when to crack jokes and keep things light. This balance lets us dive deep into complex challenges without burning out. It's amazing what you can accomplish when you combine rigorous thinking with genuine human connection and a good laugh.
my values.
At the heart of my approach lies a deep commitment to exploration – constantly seeking the unknown and discovering innovative paths to create exceptional experiences. This naturally intertwines with my dedication to growth, as I'm persistently driven to find better ways of doing things. I believe in approaching work with intention, taking thoughtful time to ensure that every task is meaningful and executed to the highest standard. This mindfulness feeds into my value of service, as I strive to continually develop myself to better support and uplift others. Underpinning all of this is a sense of boldness – a willingness to challenge conventional wisdom and push boundaries in pursuit of better solutions and outcomes.
GET IN TOUCH
Let’s Connect
Contact Information
Feel free to reach out if you're looking for a collaborator, have a question, or just want to connect.