June 2024 - Present
Remote
Senior Manager, Global Commercial Innovation Strategy & Insights (Secondment)
Every healthcare innovation begins with purpose. Our team leads the discovery, assessment, and development of solutions that transform patient care.
Through human-centered approaches, we create meaningful solutions that help patients and healthcare professionals achieve better health outcomes.
My role focuses on orchestrating the collaboration between design and product teams, ensuring our innovations directly improve the healthcare experience as we guide promising concepts from ideation through to real-world solutions.
March 2022 - June 2024
Remote
Senior Manager, Customer Experience Strategy - Service Design
Every healthcare innovation begins with purpose. Our team leads the discovery, assessment, and development of solutions that transform patient care.
Through human-centered approaches, we create meaningful solutions that help patients and healthcare professionals achieve better health outcomes.
My role focuses on orchestrating the collaboration between design and product teams, ensuring our innovations directly improve the healthcare experience as we guide promising concepts from ideation through to real-world solutions.
December 2020 - March 2022
Orlando, Florida
Manager, Consumer Experience Design
My role was to deeply understand the health system ecosystem and help design experiences that support a more meaningful patient and team member experiences.
Whether through analyzing millions of patient comments to uncover actionable insights, providing guidance on best practice for physical design for innovative care models or providing c-suite level briefings to tell the story of our patients and team members.
For a significant portion of this role my efforts were re-directed to support critical COVID-19 efforts including provide virtual visit options for families and supporting the distribution of vaccines.
November 2018 - December 2020
Orlando, Florida
Project Manager, Experience Strategy
During my time in this role, I was able to support the deployment and further development of a unified set of service standards and cultural training program nationwide for 60,000 team members.
I also partnered closely with several physicians to coordinate a physician-to-physician communication program.
A unique opportunity that came from this role was to support the filming of the "Survivor Bell Choir" commercial by designing and executing a personalized experience for each of the cancer survivor participants and their family members. I'm still in contact with most of them to this day.
May 2016 - November 2018
Orlando, Florida
Strategy Resident
As I started my professional career, I was fortunate to participate in rotation-based, hands on learning across several disciplines, even spending time in the board room.
This time not only helped develop key communication skills, but it provided me an appreciation for what PR, Risk-based contracting, marketing and more do in a healthcare environment.
The highlight of this experience was helping lead the planning an execution of the first ever "C-Suite Summit" for over 300 of the senior most executives of the company, all in just a few months.